About Joseph Brant Hospital:

Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.

JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT).  JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.

JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.

Position Summary

Reporting to the Director of Quality, Strategy and Patient Experience, Quality Improvement Specialists partner with clinical and administrative leaders to drive high-value improvements in healthcare quality, focusing on safety, efficiency, and patient-centered care.

Using expertise in QI methodologies, project management, and change management, the specialist supports the organization in five key areas:

1. Strategic Objectives & Corporate Initiatives: Focuses on organizational alignment, legislative requirements, and external standards.
2. Improvement Methodology & Problem Solving:  Focuses on the technical application of Lean and other quality tools to drive and support improvement.
3. Patient Safety & Incident Analysis: Focuses on prevention, incident reviews, learning and risk reduction.
4. Data Analytics & Performance Measurement: Identifying problems and opportunities - using metrics, statistical methods, and targets.
5. Coaching and Education: Focuses on organizational continuous quality improvement management system and culture.

Qualifications

Education & Qualifications

• Degree: Undergraduate degree in Healthcare; a Master’s degree is a preferred asset.
• Clinical Background: a Regulated Health Professional (RN, SW, OT, PT, etc.) is preferred.
• Certifications: Professional training in LEAN, or Project Management (PMP) is a plus.

Experience & Technical Skills

• Background: 3–5 years of hands-on experience in Healthcare Quality Improvement or management.
• QI Tools: Expert at using PDSA, A3, RCA and FMEA to solve problems and improve safety.
• Data Savvy: Skilled at using statistics and metrics to measure clinical and operational opportunities and success.

Leadership & Collaboration Skills

• Agile team player ready to learn from and support colleagues
• Effective communicator with strong writing and facilitation skills
• Cultivator of productive working relationships within diverse stakeholder groups.

Responsibilities

• Engage and coach leaders to optimize Quality Improvement Board Huddles, departmental improvement ideas, and other processes and structures of our system of continuous quality improvement.
• Support unit, program, and organization-level improvement initiatives in clinical and non-clinical areas
• Developing and supporting auditing and feedback/improvement processes and tools; data management
• Apply improvement tools and methods such as visual management, A3 thinking, PDSA cycles, root cause analysis approaches (5 Whys, fishbones) data collection and analysis, process/value stream mapping, Simplex thinking    
• Contribute to, or lead, the development of standard work, standard operating procedures, and formal policies and procedures; support our document approval and management processes
• Conduct external scans and connect with peer organizations to bring new ideas, information, and innovation to JBH
• Apply data/statistical analysis to facilitate interpretation, decision-making, and improvement (What? So What? Now What?)
• Support the application of Accreditation criteria and tests of compliance, HIROC Risk Assessment Checklists, and other best practice standards and assessment tools to inform and drive improvement
• Prepare and present data, briefing notes and reports to leaders, teams and committees
• Collaborate with diverse organizational partners such a Patient/Family Advisors, Professional Practice, Organizational Development, Decision Support, IT, etc
• Facilitate patient safety incident reviews, Quality of Care Reviews and/or Coroner Case Reviews, and follow-up processes
• Develop orientation, training and education materials related to quality and patient safety
• Maintain a "roll-up-your-sleeves" mindset, and persist through challenges to implement and sustain improvements.

Please Note:  Assignment subject to change based on the needs of the department.

To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.

Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at careers@josephbranthospital.ca or at 905-632-3737 ext. 4129.

This posting is for an existing vacancy.  JBH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.