Internal applicants must apply by 11:59pm on April 6, 2026. 

About Joseph Brant Hospital:

Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.

JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT).  JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.

JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.

Position Summary:

The Credentialed Trainer will contribute according to their respective area of clinical, business, or research expertise. The Credentialed Trainer consistently delivers assigned duties and tasks by expected  deadlines following quality standards. Credentialed Trainers use the curriculum, lessons and training materials created by certified Principal Trainers (PT) to train end users.

Please note: There will be no negative impact to your compensation should you be a successful candidate.  

Duties and Responsibilities:

1.   Credentialing

• Complete the six-week credentialing program and pass the exam with at least 85%.
• Deliver a training presentation to the credentialing panel.

2.   Training– Primary Responsibility

• Prepare training rooms and logistics before sessions.
• Track and document attendance.
• Deliver engaging, instructor-led training using a standardized curriculum.
• Assess learner competency, document results, and provide remediation (up to 3 attempts if needed),
• Follow up on training questions.
• Adjust training based on audience needs and feedback.

3.   Scheduling

• Help plan and coordinate end-user training sessions.
• Process training requests and organize logistics (course, room, trainer).
• Track attendance and training participation.
• Communicate confirmations and notify managers if learners miss sessions.
• Maintain the training schedule and lab bookings.

4.   Go-Live Support

• Provide on-site support to users during system go-live.
• Conduct unit/department rounding to assist staff during early rollout.

5.   End User Support & Adoption

• Provide ongoing training and support to staff.
• Identify issues, trends, and improvement opportunities in training.
• Help update lesson plans, tip sheets, and eLearning materials.
• Facilitate workshops and preference labs.
• Promote proper system use and discourage inefficient workarounds.
• Offer at-the-elbow support and assist with administrative tasks related to training modules.

Qualifications:

• Diploma or degree in Clinical Field, Adult Education, Health Informatics, Computer Science, or a related field.
• Three to five years of relevant work experience.
• Strong communication, presentation, and public speaking skills.
• Experience in adult education or training preferred.
• Strong interpersonal skills with the ability to build rapport and engage adult learners.
• Ability to deliver training to groups of varying sizes and adapt to different learning needs and challenging situations.
• Technical aptitude and comfort with technology, including familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of organizational workflows in healthcare environments.
• Familiarity with Dovetale system and Epic software preferred.
• Experience with projects or system implementations preferred.
• Strong customer service mindset and ability to work both independently and as part of a team.
• Adaptability, willingness to learn, and openness to change.
• Commitment to supporting the system implementation and representing the team positively.

Please Note:  Assignment subject to change based on the needs of the department. 

To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.

Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at careers@josephbranthospital.ca or at 905-632-3737 ext. 4129.

This posting is for an existing vacancy.  JBH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.